Job Requirements		Job Description
Job Status: Full Time Work Experience Required: Hours/Shifts: Day (First Shift) Education Required: High School Diploma Certification Required: Unspecified Weekends: Not Required Authorized to work in US: Yes  Pay and Benefits Salary Range: Unspecified Benefits:		Teller - Retail Support Services First Horizon Requisition Number 09-1170 Description A Teller I represents the enterprise, as tellers interact with the majority of the customers who visit financial centers. A Teller I creates a positive customer experience while providing a variety of services involving the receipt and payment of money. A Teller I uses judgment to determine the validity of transactions needing further review by a supervisor. The role of a Teller I involves constant and direct contact with customers and requires the ability to communicate effectively. JOB DUTIES AND RESPONSIBILITIES Contributes to Financial Center Customer Service Satisfaction Applies customer service skills acquired through training to exceed customer expectations and build relationships. Exhibits behaviors which add value and instill customer loyalty. Presents a positive image to customers and fellow employees. Contributes Positively to Financial Center Technical Performance Applies technical skills acquired through training to maintain acceptable levels of tellers difference, operational losses outside of guidelines, security violations, teller errors and average teller transactions per hour. Contributes to Financial Center Sales Performance Applies skills acquired through training to identify sales opportunities and to make referrals which support the sales efforts of the center. Participates in teller referral promotions. Requirements Knowledge, Skills and Abilities Knowledge of: · Financial center operating procedures · Security procedures · Products and services available to customers Skills to: · Perform all non-supervisory transactions on @ your service · Navigate in a Windows PC environment · Successfully balance teller cash Abilities to: · Accept responsibility for assigned duties · Project a positive and professional image · Maintain perspective and composure under stressful situations · Communicate effectively with customers and fellow employees · Perform all other duties as assigned Job Qualifications High school diploma or equivalent Customer service orientation Previous teller/cashier experience preferred Ability to stand for extended periods and to lift up to 25 pounds in coin or currency Environment A teller I makes a positive contribution to the work team. A Teller I uses discretion in Family Matters and demonstrates dependability by being present and arriving promptly. A Teller I exhibits Firstpower in creative problem-solving and in flexibility. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.